Privacy Policy

How Redwood Field Advisory collects, uses, and protects personal information.

Last updated: 1 August 2025

1. Data controller

Redwood Field Advisory Pty Ltd (“we”, “us”) is the data controller for personal information collected through portal-redwoodfield.click and in the course of providing advisory services.

Contact: info@portal-redwoodfield.click
Address: Office 11, 61 Sample Road, Newcastle NSW 00000

2. Information we collect

Website enquiries

When you submit our contact form, we collect: name, email address, optional advisory area selection, optional project scope, and your message.

Advisory clients

During engagements we may collect: business contact details, financial and operational information you provide, interview notes, and correspondence related to the engagement.

Technical data

We may collect anonymised usage data through analytics cookies (only if you accept cookies). See our Cookie Policy for details.

3. How we use your information

We use personal information to:

  • Respond to enquiries and schedule initial conversations
  • Deliver advisory services under engagement letters
  • Issue invoices and maintain business records
  • Improve our website (with consent, via analytics)
  • Comply with legal obligations

We do not sell personal information to third parties.

We process personal information based on: your consent (contact forms, analytics cookies), contractual necessity (advisory engagements), and legitimate interests (responding to enquiries, maintaining records).

5. Retention

  • Enquiry records: up to 24 months unless an engagement follows
  • Client engagement records: seven years after engagement close (or longer if required by law)
  • Analytics data: 14 months (if cookies accepted)

6. Sharing and international transfers

We may share information with:

  • Professional advisers (accountants, lawyers) bound by confidentiality
  • Cloud service providers hosting email and document storage

Some providers may store data outside Australia (e.g. United States, European Union). Where data is transferred internationally, we take reasonable steps to ensure comparable protection through contractual safeguards.

7. Your rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you may:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for optional processing (e.g. analytics cookies)
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact info@portal-redwoodfield.click. We will respond within 30 days.

8. Security

We use reasonable technical and organisational measures to protect personal information, including access controls, encrypted transmission where supported, and staff confidentiality obligations.

9. Children

Our services are directed at business owners and professionals. We do not knowingly collect information from individuals under 18.

10. Changes

We may update this policy periodically. Material changes will be reflected in the “Last updated” date above.

11. Contact

Privacy enquiries: info@portal-redwoodfield.click or +61 2 0000 5290.